{"id":2179,"date":"2023-04-12T09:19:09","date_gmt":"2023-04-12T01:19:09","guid":{"rendered":"https:\/\/insight.thomsonreuters.com.hk\/legal\/posts\/generative-ai-tools-for-budget-starved-corporate-law-departments-risks-and-opportunities"},"modified":"2024-03-06T18:28:54","modified_gmt":"2024-03-06T10:28:54","slug":"generative-ai-tools-for-budget-starved-corporate-law-departments-risks-and-opportunities","status":"publish","type":"post","link":"https:\/\/insight.thomsonreuters.com.hk\/legal\/posts\/generative-ai-tools-for-budget-starved-corporate-law-departments-risks-and-opportunities","title":{"rendered":"Generative AI Tools for Budget-Starved Legal Departments: Risks and Opportunities"},"content":{"rendered":"<div>\n<h4>Whilst the expression doing more with less has been overdone, nothing expresses the predicament of corporate legal departments better in the current macroeconomic climate. The Thomson Reuters <a href=\"https:\/\/insight.thomsonreuters.com.hk\/legal\/resources\/resource\/2023-state-of-corporate-legal-department-report\">State of Corporate Law Departments Report 2023<\/a> showed that the typical legal team considers cost control as their third-highest priority.<\/h4>\nLegal Counsel sees technology as a critical tool for solving their two-fold problem of shrinking budget and burgeoning workload. With so many technologies available, it&#8217;s difficult to choose which one is best for your team. As ChatGPT (Generative Pretrained Transformer) has emerged, such decisions have been further complicated because it is an easy and inexpensive way to automate low-stakes use cases.\n\n<\/div>\n<div>\n\nThe way to quickly gain clarity is to recognise all the new technology as simply another competent tool to assist in performing low-value, repetitive tasks. Generative AI tools like ChatGPT are still being fine-tuned as they are yet to possess the latest information, can give false information, and make things up that &#8216;sound&#8217; plausible. These are all three anathema to the <a href=\"https:\/\/insight.thomsonreuters.com.au\/legal\/resources\/resource\/australian-legal-market-midyear-update-fy2023\" rel=\"noopener\" target=\"_blank\">legal industry<\/a> because as a trusted counsel, you are expected to provide accurate, up-to-date, and factual advice to your clients!\n\n<\/div>\n<div>\n\nHowever, if you don\u2019t use AI to your advantage, are you leaving insight on the table? In this article, we will discuss both risks and opportunities offered by AI because they go together when we talk of the latest cutting-edge tech.\n\n<\/div>\n<div>\n<h2>Generative AI vs Integrative AI: What is the difference?<\/h2>\n<\/div>\n<div>\n\nGenerative AI is a subset of deep learning trained on massive amounts of digital content that can generate new content (text, image, speech), etc. based on a user&#8217;s prompt input.\n\n<\/div>\n<div>\n\nUsing ChatGPT as a standalone tool can be risky but using it as part of an integrated AI solution can minimise that risk. Having a generative AI system (such as ChatGPT) integrated into your workflow and existing systems through a functionality such as an open API, may be useful, and can function as an extra layer of security. Where set up thoughtfully, doing so will help you ensure that all the checks and balances are being met. You can check that the data you are opting to use is factual in the context of all other information at your fingertips, for example.\n\n<\/div>\n<div>\n\nJoel Hron, Vice President of Technology at Thomson Reuters, is an advocate for building generative AI that can be trusted.\n\n<\/div>\n<div>\n<blockquote>&#8220;Thomson Reuters has for many years implemented\u202fAI\u202fthroughout its portfolio of products in a variety of ways. Generative\u202fAI\u202fis a new and burgeoning field and Thomson Reuters\u202fis (and has for some time) been actively researching this technology. We have several active developments underway internally and are continuing to iterate and improve these models in ways that deliver accurate, trustworthy, and ethical results to our end users.&#8221;<\/blockquote>\n<\/div>\n<div>\n<div>\n<h2>What does AI offer Senior Legal Counsel?<\/h2>\n<\/div>\n<div>\n\nSenior legal counsel typically has a plethora of responsibilities ranging from dispensing legal counsel to business units and managing risks to handling inter-departmental collaboration and training new lawyers joining the team. In the current uncertain macroeconomic scenario, there is increased pressure to cut costs while being more effective and accurate in managing legal risks arising out of the same economic uncertainty.\n\n<\/div>\n<div>\n\nAI-enabled tech tools can help senior legal counsel by:\n\n<\/div>\n<div>\n<ul role=\"list\">\n \t<li role=\"listitem\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\uf0b7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-listid=\"3\">Automating routine tasks<\/li>\n \t<li role=\"listitem\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\uf0b7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-listid=\"3\">Easily extracting relevant data and insights from a large data bank<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div>\n\nThis frees up time for critical tasks such as advising, building trust with clients, ensuring compliance, and mitigating risks.\n\n<\/div>\n<div>\n<h2>Benefits of Integrative AI for Heads of Legal Departments<\/h2>\n<\/div>\n<div>\n\nBy being a combination of multiple AI systems, each an expert in solving a specific problem, Integrative AI offers multiple benefits for heads of legal departments.\n\n<\/div>\n<div>\n<h3>Opportunity as a knowledge solution for legal departments<\/h3>\n<\/div>\n<div>\n\nBudgets are shrinking (59% of respondents of the <a href=\"https:\/\/insight.thomsonreuters.com.au\/legal\/resources\/resource\/2022_legal_department_operations_index_report\" rel=\"noopener\" target=\"_blank\">2022 Legal Department Operations Index<\/a> were experiencing flat or decreasing budgets) and AI offers an opportunity for lawyers to be more effective and experiment with new technologies in a cost-efficient way. GPT technology can be used to deliver\u202fknowledge in more innovative and easier-to-understand ways.\n\n<\/div>\n<div>\n\n&#8220;Whereas before knowledge was represented perhaps in only a spoken or written form (a brief, a memo, a guidance document, etc.), Generative\u202fAI\u202fhas the potential to capture, represent, and convey that knowledge in a more dialogue-centric way, making the interaction and understanding of that content for the end consumer (client) more natural,&#8221; adds Joel.\n\n<\/div>\n<div>\n<h3>Minimising AI\u202fhallucination risk<\/h3>\n<\/div>\n<div>\n\nGenerative AI tools like ChatGPT create the illusion of giving an accurate answer but may not always be. This is called hallucination. Look at this response provided by ChatGPT itself:\n\n<\/div>\n<div>\n\n<img decoding=\"async\" src=\"https:\/\/images-cdn.welcomesoftware.com\/Zz04YjRkNzFmNmQ4MDYxMWVkYmQwZjNhNzFmNmE5MmZiMQ==?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOlsiOGI0ZDcxZjZkODA2MTFlZGJkMGYzYTcxZjZhOTJmYjEiXSwiZXhwIjoxNjgxMjcyOTM0fQ.c_w0YzqePUUCn8ksn5goe_oqPCsxMSLuOfHfgaxMYkU\" \/>\n\nLegal technologies integrated with legal research and legal guidance platforms have the necessary processes in place to minimise hallucination risk due to erroneous data, information, or responses.\n\n<\/div>\n<div>\n<h3>Be a trusted adviser<\/h3>\n<\/div>\n<div>\n\nThe output created by generative AI tools such as ChatGPT, needs to be reviewed by senior lawyers to ensure accuracy and compliance. This is especially important considering the myriad\u202fof new regulations and guidelines hitting the Australian legal ecosystem in 2023, given that ChatGPT input data is capped till September 2021). Legal Counsel has the opportunity to become the ultimate trusted advisor for clients by providing expert advice over and above that provided by AI tools.\n\n<\/div>\n<div>\n<h2>Ethics of AI<\/h2>\n<\/div>\n<div>\n\nAny discussion on AI is incomplete without considering its ethical &#8211; or unethical &#8211; implications. The bias displayed by many AI tools is a widely documented phenomenon. But that should not mean that you must steer clear of AI tools. The solution lies in choosing the right AI tools and technology &#8211; one used and vetted for your legal team\u2019s use cases.\n\n<\/div>\n<div>\n\nIntegrative AI is the future for legal departments. In-house lawyers who can learn to use the latest tools and technologies such as ChatGPT and GPT-4 will be advantaged with a deeper level of advisory ability. As Joel aptly puts it:\n\n<\/div>\n<div>\n<blockquote>&#8220;This technology will absolutely transform industry, legal included. But humans will continue to play a key role in using judgement, logic, and creativity to solve problems, even if that is increasingly\u202faided by\u202fAI. And the key to remaining relevant is to be eager and curious in how to adopt and utilise it for the benefit of your business and clients.&#8221;<\/blockquote>\nAny AI model is as good or bad as its training data. Thomson Reuters&#8217; expert knowledge and content-enabled technology provide its AI models with expertly vetted training and fine-tuned datasets. Thomson Reuters has successfully integrated AI-powered technology in its products and solutions such as <a href=\"https:\/\/www.thomsonreuters.com.hk\/en\/products-services\/legal-overview\/practical-law.html?cid=LegalInsightsHK&amp;chl=aff&amp;utm_medium=affiliate&amp;sfdccampaignid=701Hs000002MUAOIA4&amp;utm_campaign=LegalInsightsHK&amp;utm_source=direct-url&amp;utm_content=LegalInsightsHK\" rel=\"noopener\" target=\"_blank\">Practical Law<\/a> and <a href=\"https:\/\/www.thomsonreuters.com.hk\/en\/products-services\/legal-overview\/highq.html?cid=LegalInsightsHK&amp;chl=aff&amp;utm_medium=affiliate&amp;sfdccampaignid=701Hs000002MUAOIA4&amp;utm_campaign=LegalInsightsHK&amp;utm_source=direct-url\" rel=\"noopener\" target=\"_blank\">HighQ<\/a> for the past three decades.\n\n<\/div>\n<div>\n\n<strong>Where will your legal technology journey take you next? Step into the future with our <a href=\"https:\/\/www.thomsonreuters.com.hk\/en\/products-services\/legal-overview.html\" rel=\"noopener\" target=\"_blank\">leading solutions for legal departments <\/a>today.\u202f\u00a0<\/strong>\n\n<\/div>\n<h4><\/h4>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n<h4> <\/h4>\n<strong>How Thomson Reuters Hong Kong can help<\/strong>\n\nElevate your legal practice with Thomson Reuters Southeast Asia\u2019s premier suite of solutions. Dive into our innovative tools like\u00a0<a aria-label=\"Link Practical Law\" href=\"https:\/\/www.thomsonreuters.com.hk\/en\/products-services\/legal-overview\/practical-law.html?cid=LegalInsightsHK&amp;chl=aff&amp;utm_medium=affiliate&amp;sfdccampaignid=701Hs000002MUAOIA4&amp;utm_campaign=LegalInsightsHK&amp;utm_source=direct-url&amp;utm_content=LegalInsightsHK\" rel=\"noreferrer noopener\" target=\"_blank\" class=\"fui-Link ___1rxvrpe f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/www.thomsonreuters.com.hk\/en\/products-services\/legal-overview\/practical-law.html?cid=legalinsightshk&amp;chl=aff&amp;utm_medium=affiliate&amp;sfdccampaignid=701hs000002muaoia4&amp;utm_campaign=legalinsightshk&amp;utm_source=direct-url&amp;utm_content=legalinsightshk\">Practical Law<\/a>,\u00a0<a aria-label=\"Link Westlaw\" href=\"https:\/\/www.thomsonreuters.com.hk\/en\/products-services\/legal-overview\/westlaw-asia.html?cid=LegalInsightsHK&amp;chl=aff&amp;utm_medium=affiliate&amp;sfdccampaignid=701Hs000002MUAOIA4&amp;utm_campaign=LegalInsightsHK&amp;utm_source=direct-url\" rel=\"noreferrer noopener\" target=\"_blank\" class=\"fui-Link ___1rxvrpe f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/www.thomsonreuters.com.hk\/en\/products-services\/legal-overview\/westlaw-asia.html?cid=legalinsightshk&amp;chl=aff&amp;utm_medium=affiliate&amp;sfdccampaignid=701hs000002muaoia4&amp;utm_campaign=legalinsightshk&amp;utm_source=direct-url\">Westlaw<\/a>, <a aria-label=\"Link Legal Tracker\" href=\"https:\/\/www.thomsonreuters.com.hk\/en\/products-services\/legal-overview\/legal-tracker.html?cid=LegalInsightsHK&amp;chl=aff&amp;utm_medium=affiliate&amp;sfdccampaignid=701Hs000002MUAOIA4&amp;utm_campaign=LegalInsightsHK&amp;utm_source=direct-url\" rel=\"noreferrer noopener\" target=\"_blank\" class=\"fui-Link ___1rxvrpe f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/www.thomsonreuters.com.hk\/en\/products-services\/legal-overview\/legal-tracker.html?cid=legalinsightshk&amp;chl=aff&amp;utm_medium=affiliate&amp;sfdccampaignid=701hs000002muaoia4&amp;utm_campaign=legalinsightshk&amp;utm_source=direct-url\">Legal Tracker<\/a>, and\u00a0<a aria-label=\"Link HighQ\" href=\"https:\/\/www.thomsonreuters.com.hk\/en\/products-services\/legal-overview\/highq.html?cid=LegalInsightsHK&amp;chl=aff&amp;utm_medium=affiliate&amp;sfdccampaignid=701Hs000002MUAOIA4&amp;utm_campaign=LegalInsightsHK&amp;utm_source=direct-url\" rel=\"noreferrer noopener\" target=\"_blank\" class=\"fui-Link ___1rxvrpe f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/www.thomsonreuters.com.hk\/en\/products-services\/legal-overview\/highq.html?cid=legalinsightshk&amp;chl=aff&amp;utm_medium=affiliate&amp;sfdccampaignid=701hs000002muaoia4&amp;utm_campaign=legalinsightshk&amp;utm_source=direct-url\">HighQ<\/a> to streamline your operations and gain critical insights. Plus, get ready for our upcoming AI-enabled tools designed to revolutionize legal departments with smarter, faster decision-making capabilities.\n\nReady to transform your legal strategy? 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f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/www.linkedin.com\/company\/thomson-reuters-legal-hong-kong\/\">LinkedIn<\/a>, and subscribe to our<a aria-label=\"Link \u00a0Newsletter\" href=\"https:\/\/www.thomsonreuters.com.hk\/en\/products-services\/subscribe-now.html?cid=LegalInsightsHK&amp;chl=aff&amp;utm_medium=affiliate&amp;sfdccampaignid=701Hs000002MUAOIA4&amp;utm_campaign=LegalInsightsHK&amp;utm_source=direct-url&amp;utm_content=LegalInsightsHK\" rel=\"noreferrer noopener\" target=\"_blank\" class=\"fui-Link ___1rxvrpe f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/www.thomsonreuters.com.hk\/en\/products-services\/subscribe-now.html?cid=legalinsightshk&amp;chl=aff&amp;utm_medium=affiliate&amp;sfdccampaignid=701hs000002muaoia4&amp;utm_campaign=legalinsightshk&amp;utm_source=direct-url&amp;utm_content=legalinsightshk\">\u00a0Newsletter<\/a>\u00a0for the latest in legal innovation.\n<h4><\/h4>","protected":false},"excerpt":{"rendered":"<p>The output created by generative AI tools such as ChatGPT, needs to be reviewed by senior lawyers to ensure accuracy and compliance.<\/p>\n","protected":false},"author":5,"featured_media":2181,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[643,644,587,645,602],"tags":[1053,1054,1055,1056],"insight_job_role":[595,598,607],"insight_practice_area":[],"class_list":["entry","author-traus","has-excerpt","post-2179","post","type-post","status-publish","format-standard","has-post-thumbnail","category-cloud-computing","category-data-security","category-document-automation-and-management","category-innovation-and-disruption-in-law","category-innovation-and-technology","tag-chatgpt","tag-chatgpt-4","tag-generative-ai","tag-integrative-ai","insight_job_role-general-counsel","insight_job_role-in-house-lawyer","insight_job_role-legal-operations-manager","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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